Return Policy

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn, unused, and in its original packaging
• In the original purchase condition
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Certain types of items cannot be returned, including:

• Customized or personalized products
• Items that have been worn or used
• Products with damaged packaging or tags removed
• Sale items or clearance merchandise

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@babyshoesandaccessories.com or call (862) 846-8301 to request a return authorization
2. Pack Your Items: Place the item(s) in their original packaging with all tags attached
3. Include Documentation: Add the original receipt or order confirmation
4. Ship to Us: Mail your return to:
   Raics Infant Footwear Co.
   Returns Department
   16905 17th Dr SE
   Mill Creek, WA 98012

Refund Processing

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Timeline

• Refunds are processed within 5-7 business days after we receive and inspect the returned items
• Your refund will be credited to your original method of payment
• Please allow additional time for your bank or credit card company to process and post the refund

Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

Exchanges

We are happy to exchange items for a different size or color, subject to availability. To exchange an item:

• Follow the same return process outlined above
• Clearly indicate in your return request that you would like an exchange
• Specify the desired size or color for the exchange

If the exchange item is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@babyshoesandaccessories.com or (862) 846-8301. We will arrange for a replacement or refund and provide a prepaid shipping label for the return.

Store Returns

Items purchased in our physical store can be returned to the store location within 30 days of purchase with the original receipt. Please bring the item in its original condition and packaging.

International Returns

International customers are responsible for any customs duties, taxes, or additional fees associated with returning items. We recommend using a trackable shipping service and purchasing shipping insurance for international returns.

Contact Us

If you have any questions about our return policy, please don't hesitate to contact us:

• Email: support@babyshoesandaccessories.com
• Phone: (862) 846-8301
• Store Address: 16905 17th Dr SE, Mill Creek, WA 98012
• Business Hours: Monday-Friday 9:00 AM - 6:00 PM PST